right of withdrawal

Right of withdrawal

Consumers have a fourteen-day withdrawal.

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is 14 days (fourteen days from the day) on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us (Gentiuss eU Robert Richter Gasse 15/2, 2482 Münchendorf, Austria, phone: +43 660 124 80 61 / email: kontakt@gentiuss.at) a clear statement (e.g . a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

You can also electronically fill out and submit the model cancellation form or any other clear statement on our website/cancellation form. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments that we have received from you, with the exception of the delivery costs (and with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest one offered by us have chosen standard delivery) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract, provided that all items have been returned in the condition in which they were received. This means that the items must not be damaged, soiled, washed, altered or worn (except for the fitting). In addition, all tags and labels must be intact. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. In the case of goods which, due to their nature, cannot be returned normally by post, these amount to EUR 25.00. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Contracts for the supply of goods that can spoil quickly or whose use-by date would quickly expire.
Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.
Contracts for the delivery of alcoholic beverages, the price of which was agreed upon when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.
Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.
Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
Contracts for the delivery of goods, the price of which depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the cooling-off period.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

– To GENTIUSS eU Robert Richter Gasse 15/2, 2482 Münchendorf, Austria.

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.